Refunds & Returns Policy

Overview

Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and include the original packaging.

Please note that certain items cannot be returned, including:

  • Custom or personalized handcrafted items
  • Perishable goods (e.g., flowers, food)
  • Intimate or sanitary items
  • Items damaged due to improper assembly

Additional Non-returnable Items:

  • Gift cards
  • Downloadable patterns or instructions
  • Seasonal or holiday-themed items (e.g., Halloween decorations)

To complete your return, a receipt or proof of purchase is required. Please do not send your item directly to the manufacturer.

Partial Refunds

In certain situations, only partial refunds are provided:

  • Items with obvious signs of use
  • Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank, as processing times may vary.

If you have done all of this and still have not received your refund, please contact us at .

Sale Items

Only regular-priced items can be refunded. Sale items and promotional discounts are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or missing components. To request an exchange, contact us at and mail your item to .

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the return value. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift, or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.

Shipping Returns

To return your product, mail it to: .

Important notes:

  • Return shipping costs are the responsibility of the buyer and are non-refundable.
  • For refunds, the return shipping cost may be deducted from your refund amount.

Shipping times for exchanged items may vary depending on your location.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without these measures.

Need Help?

If you have questions or concerns about your refund or return, please reach out to us at .