Shipping Policy

We are dedicated to delivering your handmade Halloween decorations promptly and securely. Our team ensures all items are packaged with care to prevent damage during transit. For ready-to-ship products, orders are dispatched within 1-2 business days. Custom and handcrafted items may require 1-2 weeks for production before shipping. If delays occur, we will notify you via email with updates.

Handling Time:

  • Orders are processed and prepared for shipping within 1-2 business days.
  • Custom or handcrafted items may take up to 1-2 weeks for production. We will inform you of any significant delays.

Delivery Time:

  • After dispatch, delivery times range from 2 to 9 business days for U.S. destinations.
  • Remote areas may experience longer delivery times, but we strive to deliver as quickly as possible.
  • Seasonal peaks or unforeseen factors (e.g., weather conditions) may cause delays. We will keep you informed in such cases.

Order Processing:

Upon order confirmation, you will receive an email with your purchase details. Verify this email and notify us of any discrepancies. Orders are processed within 1-2 business days (excluding weekends and holidays). Once shipped, a confirmation email with tracking information will be sent to help you monitor your delivery.

Standard Shipping:

Our standard shipping service typically delivers within 5 business days, depending on location. This estimate may vary during peak seasons or due to external factors. We work with trusted shipping partners to ensure timely delivery, although some factors may be beyond our control.

U.S. Shipping Rates:

  • Orders over $23.96: A shipping fee of 25% of the total order value applies.
  • Orders $23.96 or less: A flat shipping fee of $5.99 applies.
  • We strive to provide affordable shipping rates while ensuring your items are delivered securely.

U.S. Tax Rates:

  • A 12% sales tax is applied to all U.S. orders at checkout, in compliance with state and local regulations.

Shipment Tracking:

Once shipped, you will receive an email with a tracking number and a link to track your package online. This keeps you updated on your order’s status until it reaches you.

Shipment Delays:

If your order does not arrive within 5 business days after receiving the shipping confirmation email, please contact us. Provide your full name, order number, and relevant details to assist us in investigating the issue. Visit our Contact Us page for contact information.

Contact Information:

If you have questions or concerns about your shipment, feel free to reach out. Our customer service team is available to address your inquiries and resolve any issues. We appreciate your patience and support as we work to provide excellent service.

Thank you for choosing us for your Halloween décor needs. We look forward to serving you!